How do I connect Simple Remote to my Mac?

Open Simple Remote, choose Mac, then open System Settings → Bluetooth on your Mac and click Connect next to Simple Remote. If your Mac asks you to identify the keyboard, follow the steps in the app.

How do I connect Simple Remote to a Windows PC?

Open Simple Remote and choose Windows PC. On your PC, open Settings → Bluetooth & devices → Add device → Bluetooth, choose Simple Remote and accept the pairing prompts. Then confirm the pointer moves on the right computer.

My Windows PC won't reconnect to Simple Remote. What do I do?

Install the free Simple Remote Reconnect Helper for Windows, which reconnects automatically, or use the browser reconnect page in Edge or Chrome. You shouldn't need to forget and re-pair your devices.

How do I restore my Pro purchase?

In Simple Remote, open Settings and tap Restore purchases while signed in with the Apple Account you bought Pro with.

Simple Remote Support

Q: How do I cancel my subscription?

Open the Settings app on your iPhone, tap your name, then Subscriptions, choose Simple Remote Pro and tap Cancel Subscription. Cancel at least 24 hours before it renews.

Connect to a Mac

Make sure Bluetooth is on for your iPhone or iPad and your Mac, and your Mac is awake.
Open Simple Remote and choose Mac.
On your Mac, open System Settings → Bluetooth and click Connect next to Simple Remote. Accept any pairing request.
If your Mac asks you to identify the keyboard, tap Mac asking to identify the keyboard? in the app and follow the steps.

Next time, just open the app. Your Mac reconnects automatically.

Connect to a Windows PC

Make sure Bluetooth is on for both devices and your PC is awake.
Open Simple Remote and choose Windows PC.
On your PC, open Settings → Bluetooth & devices → Add device → Bluetooth, then choose Simple Remote (it may show your iPhone's name). Accept the pairing prompts on both devices.
When the app asks, check the pointer moves on the right computer and tap Yes, use this computer.
Recommended: install the free Reconnect Helper so your PC reconnects automatically from then on.

Reconnecting

To a computer you've used before

Open the app and choose your computer under Saved computers. You don't need to pair again. With Fast reconnect turned on (it is by default), the app reconnects to your last computer as soon as it opens.

Keep the app open in the background

You don't need to swipe Simple Remote away to close it. It uses very little battery in the background, and leaving it open helps your computer reconnect smoothly, especially on Windows.

Windows paired, but not reconnecting

This is a known Windows behaviour: if Windows checks your iPhone while the app is closed, it stops trying to reconnect. To fix it without re-pairing:

Automatic: install the Reconnect Helper. It fixes this for you every time.
No install: open the browser reconnect page in Edge or Chrome and click Reconnect.

Fixing problems

Windows is paired but there's no input, even with the helper

First select your saved PC in the app and keep the app on screen for 20 seconds. If it still waits for the keyboard and mouse, an old pairing may need resetting on both devices:

On your iPhone or iPad, open Settings → Bluetooth, tap the ⓘ next to your PC and choose Forget This Device.
On your PC, open Settings → Bluetooth & devices and remove Simple Remote (it may show under your iPhone's name).
In the app, choose Windows PC and pair again as above.

Only remove the affected pairing. Forgetting a computer inside the app clears the app's saved list, not the Bluetooth pairing itself.

It's controlling the wrong computer

Tap Disconnect in the app and choose the correct computer. When pairing, only confirm when the pointer moves on the computer you want.

Keyboard symbols don't match

In the app's Settings, set Computer input source to match the keyboard layout on your computer, such as British or US. The current version supports English letters, numbers and symbols. Emoji and other writing systems aren't supported yet.

Two- and three-finger gestures don't work

Multi-finger gestures need iOS or iPadOS 18 or later. On iOS 17 you can still move, click and drag, and use the scroll strip and arrow buttons.

Sending a connection report

In the app, open Connection help or Settings → Computers → Connection diagnostics and copy the report, then paste it into an email to us. It includes connection events, never anything you've typed or pasted.

Pro and purchases

What's included in Pro?

Pasting text from your iPhone to your computer, media controls, custom pointer and scroll speeds, and four gradient themes. Everything else is free.

Restore a purchase

In the app's Settings, tap Restore purchases while signed in with the Apple Account you bought Pro with.

Cancel a subscription

Open the Settings app on your iPhone, tap your name, then Subscriptions, choose Simple Remote Pro and tap Cancel Subscription. Do this at least 24 hours before it renews. Lifetime is a one-time purchase and never renews.

Refunds

Apple handles payments and refunds. Request a refund at reportaproblem.apple.com.

Contact us

Email jamiefaulkner@live.com. To help us sort things out quickly, please include:

Your iPhone or iPad model and iOS version
Your computer and whether it runs macOS or Windows (and which version)
What happened, and what you expected
A connection report from the app, and the helper's log if you use Windows (right-click its icon → Open log)

Simple Remote is made by one independent developer in the UK. We aim to reply within two working days.